In the event that, after syncing a wallet or an exchange, you encounter a token having a negative balance, we would appreciate it if you let us know about it. This issue may be caused by several things, so our developers would be more than happy to take a look.
Please, send us an email to firstname.lastname@example.org including the following:
- Name of the token with the negative balance
- Your Portfolio ID. Every portfolio has a unique URL (like https://app.blox.io/portfolio/XXX)
Once you contact us, we will get back to you as soon as possible.